Not Just For Pets

Refund policy

Damages
Not Just For Pets's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
Note any damages on the receipt.
Refuse the shipment (if possible) so that it is returned to Not Just For Pets for freight claim processing.
For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
If damaged item is accepted via UPS/Fed Ex Ground, contact your Not Just For Pets Sales Rep for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert Not Just For Pets of the issue.
Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.
Discrepancies
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.
Refused Orders
Dealers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.
Returns and RA Requests
Not Just For Pets accepts returns at our Camp Hill, PA location only. You must have a Return Authorization (RA) number before returning any merchandise to Not Just For Pets. Be sure to note our return policies to avoid additional charges.
For fastest processing , please request an RA number.
Have the following information ready:
Account Number
Company Name
Invoice Number
Model Number
Serial Number
Outline of the problem.
Policies
Defective product must be in original factory carton with all original packing materials
The Return Authorization number must be on the shipping label, not the carton. Please do not write on the carton.
Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
Shop Just Cause credits based on purchase price or current price, whichever is lowest.
Any deviation from return policies will result in the product being returned to you with no credit issued.
Special Returns
JVC: No returns for credit on color television, DVD/BluRay/VCR or camcorder.

Nintendo:
Nintendo Consoles - Not Just For Pets tracks serial numbers on all consoles. Defective return window is 30 days from original Shop Just Cause invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Returner will be billed for missing parts.
Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

Panasonic CE: No returns for credit on video, DVD/BluRay/VCR, LCD, plasma, color television, fax or camcorders.

PlayStation:
PlayStation Consoles - Not Just For Pets tracks serial numbers on all consoles. Defective return window is 30 days from original Not Just For Pets invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Returner will be billed for missing parts.
PlayStation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Samsung CE: No returns for credit on TV, DVD/BluRay/VCR, Home Theater.

ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Serial number required.

Xbox:
Xbox Consoles - Not Just For Pets tracks serial numbers on all consoles. Defective return window is 30 days from original Not Just For Pets invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Returner will be billed for missing parts.
Xbox Live - Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, Returner will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Returner will be billed for missing parts.
Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.
Warranties - In General
Product warranties are provided by the manufacturer. Not Just For Pets administers the individual manufacturer warranty, which may include returning defective products to Not Just For Pets, sending products to a factory authorized repair center, or factory direct returns. Not Just For Pets must abide by the return policies dictated by our manufacturers.
Not Just For Pets reserves the right to modify the above terms and conditions at any time without notification.