Not Just For Pets' DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:
Note any damages on the receipt.
Refuse the shipment (if possible), so that returned to Not Just For Pets for the freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If the damaged item accepted via UPS/Fed Ex Ground, contact your Not Just For Pets Sales Rep for freight claim; if via truck/LTL, the receiver is responsible for placing the application with the carrier within 24 hours, and alert Not Just For Pets of the issue.
Damage claims are the responsibility of the consignee. The shipping cartons, packing, and content should be retained in the same condition as received.
Upon receipt of merchandise, you have three (3) business days to email or use any other overnight method to reply in writing as to any discrepancies.
Dealers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge paid.
Returns and RA Requests
Not Just For Pets accepts returns at our NJ, location only. You must have a Return Authorization (RA) number before returning any merchandise to Not Just For Pets. Be sure to note our return policies to avoid additional charges.
For fastest processing, please request an RA number.
Have the following information ready:
Outline of the problem.
Defective product must be in original factory carton with all original packing materials
The Return Authorization number must be on the shipping label, not the package, please do not write on the box. Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for credit, or in any way not meeting the above criteria, will be refused.
Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
Not Just For Pets credits based on the purchase price or current price, whichever is lowest. Any deviation from return policies will result in the product returned to you with no credit issued.
The manufacturer provides product warranties. Not Just For Pets administers the original manufacturer warranty, which may include returning defective products to Not Just For Pets, sending products to a factory authorized repair center, or factory direct returns. Not Just For Pets must abide by the return policies dictated by our manufacturers. Not Just For Pets reserves the right to modify the above terms and conditions at any time without notification.Opens external website in a new window. Opens in a new window. Opens external website. Customer information - Not Just For Pets - Checkout